Terms and Conditions

1. Who we are

Rillex is operated by RAJMILA FOODS PVT. LTD. Our registered office is Gala No. 4, Survey No. 198, Hissa No. 6, Mira Road East, Ghodbunder Road, Ghodbander Village, Thane, Maharashtra 401107, India.

For questions or complaints, contact us at rillexfoods@gmail.com or WhatsApp +91 72080 64978.

2. Products, prices and orders

We take reasonable care to describe and price our snacks accurately. Product availability, pack sizes and images may vary by batch. The price, applicable taxes, delivery charge, discount and final amount will be shown before you place the order.

An order request is not accepted until we confirm it. We may contact you to clarify an order or cancel it if a product is unavailable, a price or listing error has occurred, or we cannot deliver to your address. If we have received payment for an order we cancel, we will arrange a refund as required by law.

You are responsible for providing a correct name, phone number, email address and delivery address. Please tell us promptly if you notice an error.

3. Payment and delivery

Available payment methods are shown at checkout and may include online payment processed by Razorpay and Cash on Delivery. Online payments are subject to the payment provider's terms. Do not share your card PIN, OTP or banking password with us.

We deliver to serviceable addresses in India. Delivery estimates are indicative and may change due to courier operations, weather, public holidays or other events outside our reasonable control. Any delivery charge is shown at checkout before you place your order.

4. Cancellations, returns and refunds

Our product pages offer a 7-day, no-questions return. Contact us within 7 days of delivery at rillexfoods@gmail.com or WhatsApp +91 72080 64978 and we will help arrange the return and refund. This promise does not reduce any additional remedy you may have for goods that are defective, damaged, incorrect or not as described.

If you need to cancel, contact us as soon as possible. An order that has already been dispatched may need to be handled as a return. Approved refunds are sent to the original payment method where possible; the time for the amount to appear depends on the bank or payment provider. Cash-on-delivery refunds will be arranged with you directly.

5. Complaints and grievance contact

Our Grievance Officer is Tushar Kawale, Founder, RAJMILA FOODS PVT. LTD. Write to rillexfoods@gmail.com or WhatsApp +91 72080 64978. Please include your name, order number and how we can help. We will acknowledge consumer grievances within 48 hours and aim to resolve them within one month, as required by applicable e-commerce rules.

6. Website use

Please use the website lawfully and do not interfere with its security, availability or other customers' use. Website text, branding, product photography and other content belong to Rillex or its licensors and may not be reused commercially without permission.

Links to third-party websites are provided for convenience. Their services are governed by their own terms and privacy notices.

7. Applicable law

These terms are governed by the laws of India. Courts in Thane, Maharashtra may hear disputes, subject to any mandatory jurisdiction and remedies available to consumers under applicable law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

8. Changes

We may update these terms when our services or legal obligations change. The current version and its update date will be posted on this page.